Nothing lost between visits
Paper cards don’t survive three months in a glovebox. This one sits in the same account as every other card the customer keeps on The Usual.
For auto repair & oil change shops
An oil change punch card customers can’t lose.
The Usual is a digital punch card for auto repair and oil change shops. Customers scan your code once to join, your service writer scans their phone when they pay, and the fifth visit can earn a free oil change. The months between visits are where paper cards get lost; this one lives on their phone. $30 a month, with no change to your shop software.
Setting it up
The card we’d start you with.
A starting point that fits most shops. Change anything later in the app.
| Setting | What we suggest | Why |
|---|---|---|
| Stamps | 4 or 5 | Oil changes are months apart. A ten-stamp card would take years to fill. |
| Reward | A free standard oil change, or a free tire rotation | The oil change pulls hardest; a rotation costs you less. |
| Minutes between stamps | 30 (the default) | One stamp per visit. |
| Stamps per card per day | 1 | One service visit, one stamp. |
| Rewards expire | Never | Visits are months apart. An expired reward just annoys a loyal customer. |
What it handles
Built for customers you see a few times a year.
Scanned at the counter, not in the bay
The service writer scans the customer’s phone at pickup. Nothing connects to your shop management software.
Every stamp on record
Each stamp records who added it and when, so a disputed count has an answer.
A list of who’s due
Your dashboard shows each customer’s last visit, which is also a list of who’s probably due for service.
Questions
Questions owners ask.
How do auto repair loyalty programs work?
Most count visits: each oil change or service earns a stamp, and the fifth is free or discounted. The Usual puts that card on the customer’s phone, so it survives the months between visits.
What’s a good reward for an auto shop?
A free standard oil change after four or five paid ones is the most common. A free tire rotation or wiper blades cost you less. Set rewards to never expire, since visits are months apart.
Does it connect to my shop management system?
No, and it doesn’t need to. It runs beside whatever you use: the service writer scans the customer’s phone at pickup.
Do customers need to download an app?
No. They scan your code with their phone camera and the card opens in their browser. They make a free account once, and the same account holds every card from every business on The Usual.
What does The Usual cost?
$30 a month for one location (Basic) or $50 a month for up to five (Pro). Customers use it free. There’s a 14-day free trial and no contract. See pricing.
Founding businesses
Put your loyalty program on the counter.
Tell us about your business and we’ll set your first program up with you, free while we onboard our founding group. No card, no contract, about five minutes of your time.
We reply the same day. Your details go to our team only, never to other merchants.
Thanks for being usual
We got it. Talk soon.
Your details are with our team and we’ll reach out the same day. In the meantime, the demo is the real application: try both sides of the counter.