Your data
Deleting your account and data.
Delete it yourself, in the app
- Open The Usual and sign in.
- Go to Profile.
- Choose Delete account and confirm.
It takes effect immediately. You don't need to contact us or give a reason.
Or ask us to do it
Email jack@connect-quick.com with the subject "Delete my data", from the email address on your account (so we know it's you). We'll confirm within 7 days and finish within 30. Use this route too if you only filled in the form on this website and want that removed, or if you want particular information deleted without closing your account.
What's deleted
- Your name, email address and phone number
- Your sign-in (removed within a day)
- Your loyalty cards — they're closed, and any unredeemed rewards are cancelled
- Every marketing opt-in you've given, to us or to any business
- Any active scan codes
What's kept, and why
- Anonymous stamp and redemption records. Each business relies on its ledger to account for the rewards it has given away, so those entries stay — but with nothing on them that identifies you. They can't be linked back to you once your details are gone.
- Records we're legally required to keep, such as invoices for business subscriptions, for as long as the law requires.
- Backups are overwritten on a rolling basis within 30 days.
If you own a business on The Usual
Close or transfer the business first — the app will tell you if this applies. Email us and we'll do it with you, including exporting your customer list before anything is removed.
Just want fewer emails?
You don't need to delete anything. Use the unsubscribe link in any email, or switch off a business's messages on its card in the app. See Marketing and your consent.